Sudden Service Principles
The mindset that guides us
Samtec is the service leader in the electronic interconnect industry. From the beginning, we have carved out a place in the interconnect market, by serving people first, better than anyone else. These are the principles that guide us in that effort.
Service is our Distinction
The number one principle for all our associates is that Service is Samtec’s distinction. It is what makes us different from our competition.
Customer Perception is Reality
A Customer's experiences with Samtec determine whether they will do business with us again.
Customer Dissatisfaction is a Quality Reject
Because our customer’s perception is reality, quality is ultimately determined by our ability to meet our customer's expectations.
Follow Through is Integral
In order to keep mistakes from happening, Samtec associates must take responsibility, follow-up, and do what we said we would do.
If we happen to make a mistake, we should immediately find out from our customer how we can make things right for them.
Organization is Key
Organization is the key to service, and efficiency and cleanliness are the evidence of organization. Our customers expect and demand cleanliness from Samtec.